Client Accounts
What operators say after working through an engagement with us
Accounts from regulatory officers, operations leads, and customer service heads across Malaysia's energy and utilities sector.
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Operators Served
4.7
Avg. Engagement Rating
6 yrs
Sector Focus
100%
Briefs Delivered on Schedule
Testimonials
From the people who went through it
"The Reading Review was worth doing before we committed to anything. Ahmad Hafiz read through two months of our incident reporting and customer complaint correspondence and came back with a brief that was honest about where AI would help and clear about what it should not touch. That kind of plain assessment is not easy to find."
Zulaikha Ahmad
Regulatory Affairs Officer, Selangor
April 2025
"We went into the Pilot with some scepticism — our team had tried general AI tools before and found the outputs unreliable for regulatory correspondence. The difference here was the supervised period and the confirmation step built into the workflow. Officers confirmed every draft. After six weeks we had a clear picture of what was working and what needed tightening. The summary brief was useful."
Rajendran Chandran
Customer Service Head, Perak
March 2025
"We are three quarters into our first Stewardship year. The quarterly briefs are short and direct. We found one area of scope drift in Q2 — the advisory team flagged it before we did. That alone justified renewing."
Nur Izzati Hashim
Chief Operations Officer, Kedah
April 2025
"The brief from the Reading Review was more useful than I expected. I was half-expecting a sales pitch for a larger engagement. Instead it was an honest account of what would and would not reduce reading load for our team, with a specific note on the boundary they would not cross. We decided not to proceed with a pilot immediately, and they were fine with that. We will probably return later in the year."
Lim Kok Wei
Asset Management Lead, Johor
February 2025
"Siew Li was consistent across the whole pilot period. She knew what she was looking for in our correspondence and the training she gave the two nominated officers was practical — not generic AI awareness material. Six weeks later we had a working system that our regulatory officer actually uses."
Mohamad Fariz Osman
Operations Manager, Penang
March 2025
"The thing that stood out was that Rajan already understood how our SEDA reporting worked before he came in. We did not have to explain the basics. The stewardship brief each quarter reads like it was written by someone who has actually spent time inside a licensed entity. That is not something we found with general consultants."
Priya Gopalakrishnan
Regulatory Compliance Officer, Kuala Lumpur
April 2025
Engagement Outcomes
Three accounts in detail
Case Study 01 · Operations Reading Review
Challenge
An independent power producer in northern Peninsular Malaysia had two officers spending an estimated eleven hours per week reading and drafting regulatory correspondence. A general AI tool had been tried briefly but outputs required extensive correction before being appropriate for ST submission.
What We Did
Conducted an Operations Reading Review across three sessions with the regulatory officer, customer service lead, and asset management head. Reviewed eight weeks of outbound correspondence and four incident reports. Identified two document categories appropriate for AI summarisation.
Outcome
Written brief identified a realistic reduction of approximately four hours of reading time per week across the two officers, limited to customer complaint processing and routine ST report preparation. Boundary conditions documented and confirmed. Client opted to proceed to a Reporting Pilot six weeks later.
"The brief said what it said and did not try to make the numbers larger than they were. Four hours per week is four hours per week — that is still worth having." — Regulatory Affairs Officer
Case Study 02 · Reporting & Correspondence Pilot
Challenge
A licensed distribution company in Selangor had completed a Reading Review and been recommended a Pilot for customer correspondence only — not incident reporting. The customer service team handled roughly ninety customer correspondence items per week and the drafting load was disproportionate given the volume of routine query types.
What We Did
Deployed a read-only drafting assist scoped to customer correspondence. Trained two customer service officers over two days. Ran the six-week supervised period with fortnightly check-in calls. Usage policy drafted and agreed under PDPA 2010 before deployment.
Outcome
End-of-pilot summary noted that sixty-three percent of routine correspondence drafts were accepted with minor edits or no edits. The remaining thirty-seven percent required moderate revision. Two query types flagged as unsuitable for AI drafting assist and removed from scope. System continued in use post-pilot under the agreed policy.
"The fortnightly calls during the pilot kept it from drifting. When we started using the tool outside the agreed categories, the check-in caught it before it became a habit." — Customer Service Head
Case Study 03 · Quarterly Stewardship
Challenge
A renewable energy developer operating under Malaysia's Net Energy Metering programme had an AI drafting assist already in use for SEDA progress reports and customer billing correspondence. The operations team had no formal review process for assessing whether usage had drifted from the original scope after eight months.
What We Did
Entered at Q1 of Quarterly Stewardship. Each quarter: sampled AI-assisted outputs from the most recent month, reviewed against the agreed usage policy, identified any categories outside the original scope, and wrote a brief for the COO. SEDA reporting alignment reviewed at each cycle.
Outcome
In Q2, one new document category had been added to the assist without a policy update — a billing dispute escalation template. This was flagged and the category removed pending a scoping review. Three remaining quarters ran without scope drift. Yearly board summary delivered in April 2025, noted as suitable for the company's audit file.
"We would not have caught the escalation template ourselves. That is exactly what the stewardship brief is for." — Chief Operations Officer
Contact Us
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Office
Level 17, Menara KOMTAR
Jalan Penang, 10000 George Town
Penang, Malaysia
Working Hours
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Sat: 9:00 am – 1:00 pm
Sun & Public Holidays: Closed
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