Terms & Conditions

1. Definitions

• "Agreement" means these Terms and Conditions and any engagement letter or scope of work agreed between the parties.
• "Service" means the advisory services offered by Damai, including the Operations Reading Review, the Reporting and Correspondence Pilot, and the Quarterly Stewardship engagement.
• "We / Us / Our" refers to Damai, operating from Level 17, Menara KOMTAR, Jalan Penang, 10000 George Town, Penang, Malaysia.
• "You / Client" refers to the organisation or individual engaging Damai's services or using this website.
• "Deliverable" means any written brief, summary, usage policy, or other document produced by Damai as part of a Service engagement.
• "Confidential Information" means any documents, data, or materials shared by either party during an engagement and designated as confidential or reasonably understood to be so.

2. Acceptance of Terms

By using this website or engaging Damai's services, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement on behalf of yourself or your organisation. Use of this website constitutes acceptance of these Terms. Engagement of a Service constitutes acceptance of both these Terms and any engagement-specific scope agreed in writing.

3. Service Description

Damai provides advisory services to energy and utilities operators in Malaysia. Our services are concerned with administrative and reporting processes — specifically with AI-assisted summarisation and drafting in contexts outside operational technology networks. We do not provide software, technology infrastructure, or services connected to SCADA systems, control loops, or licensed operational functions.

Services are available to organisations operating within Malaysia. Engagements with organisations based outside Malaysia may be considered at our discretion.

4. User Responsibilities

• You agree to provide accurate information when using our contact form or engaging our services.
• You agree not to use this website for any unlawful purpose or in a way that infringes the rights of others.
• You agree not to attempt to access systems, data, or resources on this website beyond those you are authorised to access.
• You agree not to reproduce, distribute, or commercially exploit content from this website without our written permission.

5. Intellectual Property

All content on this website, including text, structure, and visual elements, is owned by or licensed to Damai. You may view and print content for personal, non-commercial reference only.

Deliverables produced by Damai for your engagement are provided for your internal use. You may not share, publish, or use them to offer competing advisory services without our written permission. Damai retains the right to use methodologies and approaches developed during your engagement in other engagements, provided no confidential information is disclosed.

6. Payment Terms

All fees are quoted and invoiced in Malaysian Ringgit (RM). Our current engagement fees are: Operations Reading Review — RM 1,310; Reporting and Correspondence Pilot — RM 5,180; Quarterly Stewardship — RM 4,820 per quarter.

Payment is due within fourteen days of invoice unless a different schedule is agreed in writing. We accept payment by bank transfer. Engagement work commences upon receipt of cleared payment or as otherwise agreed.

Cancellation: If you cancel an engagement before it begins, a full refund will be issued less any out-of-pocket costs already incurred. If you cancel an engagement already in progress, fees for work completed to that point are due and non-refundable. Quarterly Stewardship engagements may be cancelled at the end of any quarter without penalty.

7. Service Delivery Terms

• Engagement scope is agreed in writing before work begins. Changes to scope require written agreement from both parties.
• Timelines stated in engagement scopes are estimates. We will communicate promptly if a delay arises.
• Deliverables are provided in written form (PDF or equivalent). We do not provide verbal-only findings.
• Confidential Information shared during an engagement is handled under the terms described in our engagement confidentiality agreement.
• We confirm in writing at the start of each engagement that no AI tooling will be connected to or read from any operational technology network, SCADA system, or control loop.

8. Disclaimers

Our services are advisory in nature. Deliverables represent our professional assessment based on the materials reviewed and information provided. They do not constitute legal, financial, regulatory, or engineering advice. Recommendations should be reviewed by qualified professionals in the relevant discipline before implementation.

We do not represent that the use of AI summarisation or drafting tools will achieve any specific outcome. Estimates of time savings provided in a Reading Review brief are based on the documents reviewed and may differ in practice.

This website is provided on an "as available" basis. We do not warrant that it will be free from errors or interruptions.

9. Limitation of Liability

To the extent permitted by law, our total liability to you for any claim arising from our services is limited to the fees paid by you for the specific engagement giving rise to the claim.

We are not liable for indirect, consequential, or special damages arising from the use of our services or website, including loss of profit, loss of data, or business interruption, even if advised of the possibility of such damages.

Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud.

10. Indemnification

You agree to indemnify and hold Damai harmless from any claims, losses, or damages arising from your breach of these Terms, your misuse of our deliverables, or your failure to comply with applicable law in connection with the engagement.

11. Termination

Either party may terminate an engagement by written notice if the other party materially breaches the Agreement and fails to remedy the breach within fourteen days of written notice. We may also terminate access to this website at any time without notice.

On termination, confidentiality obligations and any outstanding payment obligations survive. Deliverables produced to the point of termination remain subject to the intellectual property terms above.

12. Dispute Resolution

These Terms are governed by the laws of Malaysia. In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation within thirty days of written notice of the dispute. If unresolved, disputes shall be referred to the courts of Malaysia, with Penang as the agreed jurisdiction, unless both parties agree in writing to refer the matter to mediation or arbitration.

13. General Provisions

• Entire Agreement: These Terms, together with any engagement scope, constitute the entire agreement between the parties on the subject matter and supersede prior discussions.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement rights.
• Assignment: You may not assign your rights or obligations under these Terms without our written consent. We may assign our obligations with written notice to you.
• Notices: Legal notices should be sent by email to [email protected] or by post to our registered address.

14. Changes to These Terms

We may update these Terms from time to time. Revised Terms will be posted on this page with an updated date. Continued use of this website or engagement of our services after a revision constitutes acceptance of the updated Terms.

15. Contact

Damai
Level 17, Menara KOMTAR, Jalan Penang, 10000 George Town, Penang, Malaysia
Email: [email protected]
Phone: +60 3 9281 7456